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FAQ

Q:  Why would I apply to [get assistance from] Career Services?

At Career Services, we are in business for our community- and want to help you work towards your employment goals. From workplace preparation and skill development, assistance with resumes and applications, to on-site job support and everything in between; we take the time to meet with you to figure out the best plan based on your specific circumstances. If you happen to be looking for supports that we don’t provide, we are happy to connect you with the appropriate community resources.  

Q: Who is eligible for services?

Career Services specializes in working with people who have a disability, and we are partially funded by the ministry to assist people with a developmental/intellectual disability in securing employment.

We strive however to offer services to anyone facing barriers to employment and use funds earned through our social enterprise industry to assist that broader range of job seekers.

Q : How Can Career Service help me with employment goals?

In our very first meeting with you, we will talk about your employment history, skillset, and goals. Together we will develop an ‘Employment Services Plan’ (ESP), so that we know exactly what you want to achieve and how we can help you get there. Our team has a wealth of experience and knowledge in the industry of Employment Supports, and are so excited for the opportunity to work with you!

Q: What are some of the service options?

Check out our ‘services and programs’ tab to read more about each our unique services.

Q: Is there a cost ? Do I have to pay for Career Services to help me?

Usually there is no cost for individuals with a disability who are receiving help from Career Services. Career Services is partially funded through the MCCSS to operate employment services for people with developmental disabilities and can use funds raised through our industry to assist other job seekers with other disabilities.

If you are involved with an insurance company, WSIB, an agency or individual that receives money to assist you, some fees may apply. 

Q: Is Career Services of Brockville part of the Employment and Education Centre (EEC)?

No.  Career Service and the Employment and Education Centre (EEC) are separate non-profit organizations governed by their own Board of Directors.  They are funded through different Provincial Ministries.

Career Services does have an office at EEC.  The two organizations collaborate on projects and programs.  They also work together often sharing resource and expertise to support job seekers and assist employers in our community.

Q: How long will Career Services work with and support me?

The support received from staff at Career Services looks different for everyone. We are committed to working with our clients as long as it takes to find right-fit employment. Once you find a job, our team can continue to support you with training, on-site coaching, etc. to help you to be successful and continue to work towards your long-term goals.

Q: How long does it take to get a job?

The journey to employment is different for each person. There are many factors that affect how long it takes to find a job, and it’s important to consider your circumstances when job searching. For example; do you have a car, are you willing to work night shifts, are there specific types of jobs you aren’t willing to work, do you have previous experience etc?

The important thing to remember is that the team at Career Services is here for the journey, and we want you to be successful- and that timing will look different for everyone.

Q: Do I need a criminal reference /police record check?

No, you do not need a criminal reference/police check to receive support from Career Services. Some employers do require that you provide a clean record check as a condition of employment, and if that’s the case- we can help you with the process of getting one. 

Q: Does Career Services require medical information?

At Career Services, your safety is always a priority. During your initial onboarding with us, we will ask that you share any medical information that will help us to serve you in a safe and effective way. In some circumstances we may request additional medical information from your doctor to ensure that we are helping you find a job that is right for you.

Q: Is information kept private?

Yes. All information we gather from you is kept confidential. We want to ensure you are successful in your employment journey, which sometimes requires us to partner with your support team (family members, teachers, social service supports etc.) however we only share information with them if/when you give us permission to. We will never share information without your permission, and you can withdraw your consent at any time.

Q: Is there a waiting list for service?

There is currently no waiting list for general employment services with us. Some of our specific programs can only accept a certain number of participants at a time and may have a waiting list. When you come in for your initial meeting, we can explain programs and services that might be a good fit and notify you of any applicable wait times.

Q: Can I bring someone with me?

During your intake meeting, you are welcome to bring anyone you feel may be able to help us get to know you (ie. Family member, support person etc.) or anyone you want to be involved in your employment journey. To respect your confidentiality, we will require that anyone attending a meeting with you signs an ‘Information Release’ form.

Q:  Do I need to bring anything to the Intake Interview?

A resume is always helpful for us to have but it’s OK if you don’t have one ready for our intake meeting.  Some people will bring assessments (educational or psychological) to our meeting as well.  Anything you bring to us is kept confidential and secure. 

It is also a good idea to arrive to our meeting the same way you would show up for a job interview.  First impressions are important – not only for a job interview but for anyone you are meeting for the first time.

Q: What is Job Coaching

When you come on as a client of Career Services, you will be paired with an Employment Developer. This person becomes your ‘job coach’ and will help you with every step of the process, including career exploration, searching for jobs, creating or updating a resume, preparing for an interview, on-site job support and everything in between!

Q: What is job retention / Job Maintenance

You spent months searching for the perfect job, and you finally found it! You get a resume in order, have an interview- and congratulations, they offer you the job. You’ve been working there for a few months everything is going well…now what? Job maintenance is all about keeping that job and continuing to build your skills for future opportunities.   

Q: How old do I have to be to access Career Services?

Our employment services are available to anyone 18+, and 16+ for our SummerWorks program.

Q: Do I need to have previous work experience?

No! We are happy to work with you regardless of your work experience and will develop a plan that is unique to you and your employment goals.

Q: Do I need to bring anything to the Intake Interview?

A resume is always helpful for us to have but it’s OK if you don’t have one ready for our intake meeting.  Some people will bring assessments (educational or psychological) to our meeting as well.  Anything you bring to us is kept confidential and secure. 

It is also a good idea to arrive to our meeting the same way you would show up for a job interview.  First impressions are important – not only for a job interview but for anyone you are meeting for the first time.

Q: Do I have to apply to Career Services?  How do I know if I am eligible for help from Career Services?

We do not have a formal way in which a person can apply – it can be a phone call, e-mail or even through a DM on facebook.  Our web site also offers a way to connect with us.

Because we receive partial funding through MCCSS (Ministry of Children, Community and Social Services), our mandate ensures we work with adults 18 and over who have a developmental disability and have been deemed eligible for services through Developmental Services Ontario (DSO).  When we are able to, we can also help people with other barriers to employment – this number is determined by how busy our Employment Services team is at any given time.

If you are not sure if you meet our intake criteria, call us and together, we can make that decision.

Q: I am not sure what kind of work I want to do. Can Career Services help?

We often help people in determining what a “right fit” job looks like.  We have lots of different ways to help with this including interest testing, situational assessments, and looking at past experiences with school, work, volunteer, etc.

Q: What if I don’t think I’m ready for a job? Are there other ways that Career Services can help?

We are an employment agency and our primary objective is to help individuals find and maintain competitive employment.   

Sometimes we meet people who have not experienced having a job and may be nervous and unsure about the world of work.  Career Services has several ways to help individuals learn what is expected in today’s job market – and we do this in a supportive, respectful manner.  If you feel this may be you…call us!  Let’s talk about how we may be able to help you start your journey to employment.

Q: What is VjobReady?

VjobReady is a Virtual Reality (VR) work exploration and skill training program.  The participant wears a VR headset and is immersed in a VR simulated environment.  Hand controls are used to interact with items in the environment.  In the Careers Café module, the participant learns how to enter customer orders in a POS (cash register), assemble sandwiches and gather beverages and sides for food orders.  Our VR facilitator provides direction and one-on-one support to the participant.

Participants who complete VjobReady training can earn a Food Service Worker Micro-Credential.  VjobReady experiences and training can be included in Career Services Employability Determinations and Employment Preparation services for career exploration and skills development.

Q: How do I know if I’m ready for work?

Are you MOTIVATED to work? Employers want employees who show up to work and perform the duties that are assigned.

Are you RELIABLE? Employers want employees who show up to scheduled shifts regularly and start work on time. 

Are you DEPENDABLE? Employers want employees who stay on task and perform assigned duties in an acceptable time and meet quality standards.

If you can answer yes to the following 5 questions, you might be ready to work.

Do your have the skills and ability to do the work you want to do?

Are you willing to work for the wage that are typical in your desired field?

Are you willing to work the hours that are typical in your desired field?

Do you have reliable transportation to get to and from a job?

Can you manage both work and your personal responsibilities? (Including: childcare, elder care or pet care)

If you are not sure if you are ready to work or need help preparing for work contact Career Services and request a consultation meeting.

Q: What if I don’t think I’m ready for work (have the skillset required etc.)?

If you are not sure if you have the education, training, or skills to work, contact Career Services and request a consultation meeting. 

Career Services has helped many job seekers.  We:

can help you determine if you are ready for employment at this time. 

can help you figure out what kind of job you might be ready to do. 

have helped job seekers learn about work and prepare to enter the job market. 

have helped develop strategies and work performance aids to accommodate job candidates 

Q: Do you offer training/workshops?

Many of our services are individualized and are provided to one individual at a time.  Some employment preparation and training may be provided in small group sessions.  Training can include WHMIS, Worker Health and Safety Awareness and AODA (Accessibility of Ontarians with Disabilities) customer service training.  We run a weekly virtual “Connections” session that focuses on employment related topics and provides reliable COVID information from trusted sources.

Q: What is Summerwork$?

SummerWORK$ is our summer employment program for students with individualized (or unique?) learning needs. During the program students will participate in pre-employment training, are matched with a right fit employer and are assisted with job coaching for an eight week paid employment opportunity.  Students need to apply to the program.  Ask your teacher at school for more information and how to apply.

Q: What is school to work transition?   

School to work transition is about helping students as they transition from school to adult life. We help people connect to essential services and supports to access their community with a focus on helping students be better prepared for labour market.